- For detailed information about our hotel, you can contact our reception desk (Tel: 1000) 24 hours a day or our Guest Relations team (Tel: 2000-2001) in the lobby, available daily from 08:00 to 24:00.

- Room service is available 24 hours a day and is subject to a charge. Between 04:00 and 07:00, you can enjoy a complimentary selection from the menu.

- You can report any requests or faults regarding your room to our Call Centre team by calling 4444.

- You can download the Susesi Luxury Resort mobile application to your phone to access all information about our hotel.

- You can make your à la carte restaurant and Chalet reservations by contacting our Guest Relations team.

- The minibar in your room is replenished once a day, free of charge.

- Your room key also activates the electrical system in your room.

- When you enter your room, please place your key in the energy control socket on the wall.

- When leaving your room, please take your room key with you.

- You can obtain pool and beach towels from the towel counter between 08:00 and 18:30 using the towel cards provided to you upon arrival at the hotel.

- You can change your towels daily using your cards, and receive fresh towels every day.

- You must hand in your towel cards to reception when you check out. Otherwise, you will be charged for each towel card.

- We kindly request that you do not use the towels in your rooms for the pool or beach.

- Services offered at the pool and beach areas may vary depending on weather conditions.

Restaurants

The Turquoise Main Restaurant is located on the ground floor of the main building and is at your service for breakfast, lunch and dinner.

Breakfast (Buffet): 07:00 – 11:00
Village Breakfast (Tuğra A la Carte): 09:00 – 11:00 (Summer Season – Reservation Required)
Lunch (Buffet): 12:30 – 14:30
Dinner (Buffet): 19:00 – 21:30 (Summer Season)
Dinner (Buffet): 18:30 – 21:00 (Winter Season)
Late Night Buffet: 00:00 – 04:00
Aqua Patisserie (Pastry Shop): 14:30 – 23:30 (Our patisserie is open throughout the summer and winter seasons at Aqua Bistro.)

À la Carte Restaurants
Paprica Italian À la Carte Restaurant
7:00 PM – 10:30 PM (Open during Summer and Winter Seasons) 

Tumanna Steak A La Carte Restaurant
7:00 PM – 10:30 PM (Open during Summer and Winter Seasons)

Cassia Far East A La Carte Restaurant
19:00 – 22:30 (Open in Summer and Winter Seasons)

Tuğra Turkish À la Carte Restaurant
19:00 – 22:30 (Open in Summer Season)

Ada Mexican À la Carte Restaurant
19:00 – 22:30 (Open during summer season)

Alesta Fish A La Carte Restaurant
19:00 – 22:30 (Open during summer season)

*For a la carte restaurant reservations, please contact the Guest Relations team by 15:30 the day before or on the same day. Guests staying 7 nights or more are entitled to one complimentary use per week. Use outside these conditions is subject to a fee.
*Tumanna Steak House à la carte restaurant is priced according to the menu.
*À la carte restaurants may open or close depending on guest demand, occupancy, and weather conditions.

Snack 

Taka Tuka Snack Bar
12:00 – 16:00 (Open during the summer season)

Ada Snack Bar
12:00 – 16:00 (Open during the summer season)

Caretta Kids Club Snack
11:30 – 13:00 (Open during summer season)

Sandal Food Corner Snack 
13:00 – 18:00 (Open during summer season)

Ice Cream
12:00 – 17:00 (Open during summer season)
4:00 pm – 11:30 pm (Open at Aqua Bistro during winter season)

Gözleme - Tuğra A’la Carte
11:00 am – 4:00 pm (Open during summer season)

Aqua Bistro Snack
14:30 – 16:00 (Open during the winter season) 

Bars

Hayal Lobby Bar
Located on the lobby floor of the main building, Hayal Bar is open 24 hours a day during both the summer and winter seasons.

The G Disco
00:00 – 03:00 (Open during summer season / Suitable for ages 16+)
23:00 – 02:00 (Open during winter season / Suitable for ages 16+)

Sandal Pool Bar
24 hours (Open during summer season)

Club Mor Bar
16:00 – 24:00 (Open during the winter season)

Bowling Bar
18:00 – 00:00 (Open during the summer and winter seasons)

Bacus Wine House
Serves by reservation.

Aqua Vitamin Bar
10:00 – 20:00 (Open during Summer and Winter Seasons)

Alesta Beach Bar
10:00 – 18:00 (Open during Summer Season)

Pier Bar
10:00 – 17:00 (Open during Summer Season)

TakaTuka Pool Bar
10:00 – 00:00 (Open during the summer season)

Ada Bar
10:00 – 18:00 (Open during the summer season)

Edwards Sport Bar
16:00 – 00:00 (Open during the summer and winter seasons)

Alcoholic beverages are not served to guests under the age of 18.

Aqua Bistro Patisserie
Our patisserie is open daily from 14:30 to 23:30 at Aqua Bistro.

Special Dining Arrangements
You can surprise your loved ones with our special dining arrangements and turn your special days and celebrations into an unforgettable feast. For detailed information, please contact the Guest Relations team.

Internal number: 2000

Our Guest Relations team is available to assist with your enquiries and requests in the lobby area and by telephone between 08:00 and 24:00. Outside these hours, please contact reception via the internal line 1000.

Internal number: 6268

Our medical staff are available 24 hours a day at the infirmary located at the end of the Arasta shopping centre. Services provided are subject to a fee.

Should you require assistance with any matter, please contact reception (Tel: 1000) or the Guest Relations team (Tel: 2000).

Internet connection, tennis courts (2 courts) - rackets and balls, volleyball, squash - rackets and balls, table tennis, Pilates, aerobics, water gymnastics, basketball, badminton, darts, mini football, board games, aquapark (5 slides), indoor pools, Turkish bath, fitness centre, sauna, steam room, live music, themed parties.

Laundry and dry cleaning service, massage at La Calisse Spa, VIP treatments, beauty treatments and hairdressing, room service, chalet use, bowling, arcade games, billiards, tennis lessons, floodlit tennis courts, parachuting, jet skiing, non-motorised water sports, water skiing, banana boating, catamaran sailing, babysitting and pushchairs, nursing and ambulance services, telephone, fax, photocopying, photography services, car hire, special cake and flower orders, personal butler service, professional football pitches and golf.

Our animation team is delighted to provide you with information about daily animations, sports activities and evening programmes. You can follow our daily programmes both via the Susesi Luxury Resort mobile app and on the information boards by the main pool.

- All-day animations and evening shows
- Caretta Kids Club (ages 4-12)

Rejuvenate yourself in the tranquil and elegant atmosphere of La Calisse Spa, which translates to ‘the sacred chalice offering the elixir of eternal youth’.

Our spa centre is open from 09:00 to 20:00, offering VIP areas (for a fee), complimentary areas, indoor pools and a fitness centre.

For detailed information and reservations, please contact our team on 6264, 6267 or 6292.

There are a total of 22 chalets located by the beach and poolside.
They can be rented daily between 10:00 and 18:00.
For a privileged and peaceful holiday, you can obtain detailed information from our Guest Relations team.

Located on the lower floor of our hotel, the Arasta and shops in the garden offer you the opportunity to enjoy shopping while on holiday. The following services are available in the specified areas: boutique, car rental, jewellery, grocery store, gifts & silverware, leather goods, bags & shoes, eyewear, home textiles, photography and hairdressing.

Our facility operates on an “Ultra All-Inclusive” system. A daily fee applies for visitors from outside. Please notify reception in advance of any visitors.

While you, our valued guests, enjoy your holiday, please contact Caretta Kids Club one day in advance to take advantage of our babysitting service for your baby.

We kindly request that guests dress appropriately when visiting our restaurants. Furthermore, as all our à la carte restaurants operate under a ‘Fine Dining’ concept, a dress code is enforced.

Please use the safe in your room to store your valuables.
Do not leave your belongings unattended in public areas.
Smoking and vaping are prohibited in enclosed areas.
The hotel management reserves the right to change or cancel operations depending on weather conditions.